Everything you need to know about your pisoph account, payments, games, bonuses, and more — answered clearly and honestly. Can't find what you're looking for? Our support team is available 24/7.
Jump straight to the answers you need — pick a category below.
How to sign up, verify your identity, update your profile, reset your password, and manage your pisoph account settings — all covered in this section.
Everything about funding your pisoph account via GCash, Maya, or bank transfer — plus how to request withdrawals and how long they take to arrive.
Questions about pisoph's game library — slots, bingo, Plinko, WL Live, and live casino tables. How they work, fairness, RTPs, and how to get started.
How pisoph bonuses work, wagering requirements, how to claim welcome offers, and what to do if a bonus hasn't appeared in your account.
KYC requirements, two-factor authentication, account security best practices, and what to do if you suspect unauthorized access to your pisoph account.
How to set deposit limits, activate self-exclusion, use cool-off periods, and access support resources if gambling is becoming a concern for you or someone you know.
Creating a pisoph account is quick and straightforward. Head to pisoph.net and click the Register button. You'll be asked to provide your full name, date of birth, email address, and mobile number. After submitting your details, you'll receive a verification code via SMS or email to confirm your account.
Once your account is created, you'll need to complete KYC (Know Your Customer) verification before you can make your first deposit. This involves uploading a valid government-issued ID — a Philippine passport, driver's license, or SSS/UMID card are all accepted. KYC verification is required by PAGCOR regulations and typically takes less than 24 hours to process.
Remember: You must be at least 21 years old to register and play at pisoph. Underage registration is strictly prohibited.
The minimum age to register and play at pisoph is 21 years old. This is in line with Philippine gaming regulations under PAGCOR, which sets 21 as the legal minimum age for casino-style gambling in the Philippines.
pisoph enforces this strictly. Every new player must submit a valid government-issued ID during KYC verification, and any account found to belong to a player under 21 will be immediately suspended and all associated funds handled in accordance with pisoph's Terms & Conditions.
If you've forgotten your password, go to the pisoph Login page and click the "Forgot Password" link below the login form. Enter the email address associated with your pisoph account and click Submit.
You'll receive a password reset link in your inbox within a few minutes. Click the link, enter your new password, confirm it, and you're good to go. If you don't see the email, check your spam or junk folder. If you're still having trouble, contact pisoph support via live chat.
No. pisoph strictly enforces a one account per player policy. Each player is permitted only one registered account. Creating multiple accounts — whether under the same name, different names, or using different email addresses — is a violation of pisoph's Terms & Conditions.
If duplicate accounts are detected, pisoph reserves the right to suspend all associated accounts, void any bonuses, and withhold winnings pending investigation. If you believe you have accidentally created a duplicate account, contact pisoph support immediately to resolve the situation.
You can update most account details — such as your contact number, address, and communication preferences — directly from your Account Settings page after logging in. Click your profile icon in the top-right corner and select Account Settings.
Note that core identity details (full name, date of birth) cannot be changed after KYC verification is complete, as these are tied to your verified identity documents. If there is a genuine error in your verified details, contact pisoph support with supporting documentation and the team will assist you.
pisoph supports the most popular payment methods used by Filipino players. Currently accepted methods include:
All transactions are processed in Philippine Peso (₱). pisoph does not accept credit card deposits or any form of cryptocurrency, in compliance with current Philippine payment regulations.
The minimum deposit at pisoph is ₱100 for GCash and Maya transactions. For bank transfers, the minimum is ₱500 due to standard bank processing fees. There is no maximum deposit limit for standard accounts, though high-value deposits may require additional verification as part of pisoph's anti-money laundering compliance procedures.
Withdrawal processing times at pisoph depend on your chosen method:
All withdrawal requests are reviewed by pisoph's finance team before processing. First-time withdrawals may take slightly longer as additional identity checks are completed. Make sure your KYC verification is fully approved before requesting a withdrawal to avoid delays.
pisoph does not charge any fees on deposits. For withdrawals, pisoph also does not impose platform-side fees. However, your bank or e-wallet provider may apply their own transaction charges — for example, some banks charge a small fee for interbank transfers. pisoph recommends checking with your payment provider for their applicable rates.
Most deposits reflect instantly or within a few minutes. If your deposit hasn't appeared after 30 minutes, here's what to do:
Our team will trace the transaction and credit your account as quickly as possible once the payment is confirmed on our end.
pisoph offers a wide variety of games designed for Filipino players. The current game lineup includes:
New games are added regularly. Check the pisoph lobby for the latest additions.
Yes. All games on the pisoph platform use certified Random Number Generator (RNG) technology, which ensures that every outcome — every spin, every card draw, every Plinko drop — is completely random and cannot be predicted or manipulated.
pisoph's game providers are independently audited for fairness. RTP (Return to Player) percentages are available for all slot and table games in the game information panel. pisoph is committed to transparent, fair gaming for every Filipino player on the platform.
Absolutely. pisoph is fully optimized for mobile play. You can access all games directly through your mobile browser — no app download required. The pisoph platform is responsive and works smoothly on Android and iOS devices, whether you're in Manila, Cebu, Davao, or anywhere else in the Philippines with a stable internet connection.
For the best experience, pisoph recommends using an updated version of Chrome or Safari on your mobile device.
The pisoph welcome bonus is automatically credited to your account when you make your first qualifying deposit. There is no promo code required — simply register, complete KYC verification, make your first deposit of at least the minimum qualifying amount, and the bonus will appear in your account balance.
Welcome bonus terms — including the minimum deposit amount, wagering requirements, eligible games, and expiry period — are detailed in the current promotions section of the pisoph platform. Always read the full terms before claiming any bonus.
A wagering requirement (also called a playthrough requirement) is the number of times you need to wager your bonus amount before you can withdraw any winnings derived from it. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash.
Not all games contribute equally to wagering requirements. Slots typically contribute 100%, while table games like baccarat and roulette may contribute less. Check the specific bonus terms on pisoph for the contribution rates of each game type.
If a bonus hasn't appeared within 30 minutes of completing the qualifying action (deposit, registration, etc.), first check that you met all the eligibility conditions — minimum deposit amount, eligible payment method, and account verification status. Some bonuses are only available to fully KYC-verified accounts.
If you've confirmed eligibility and the bonus still hasn't credited, contact pisoph's live chat support team with your account details and the name of the promotion. Our team will investigate and manually credit the bonus if it was missed due to a system issue.
KYC (Know Your Customer) verification is a legal requirement for all licensed online gaming operators in the Philippines. It serves two key purposes: confirming that you are who you say you are, and verifying that you meet the minimum age requirement of 21 years old.
KYC also protects you as a player — it ensures that no one else can access your account or withdraw your funds. pisoph handles all submitted documents with strict confidentiality in accordance with our Privacy Policy.
pisoph strongly recommends enabling two-factor authentication (2FA) for added account security. To set it up, log in to your pisoph account, go to Account Settings > Security, and toggle on Two-Factor Authentication. You can choose to receive your 2FA code via SMS to your registered mobile number or through an authenticator app.
With 2FA enabled, anyone attempting to log in to your pisoph account will need both your password and the one-time code — making unauthorized access significantly harder.
If you suspect unauthorized access to your pisoph account, act immediately:
pisoph takes account security very seriously. Our team will work with you to secure your account and investigate any suspicious activity as a priority.
Log in to your pisoph account, go to Account Settings > Responsible Gaming, and select Deposit Limits. You can set a daily, weekly, or monthly cap on how much you deposit. Limits take effect immediately and can be decreased at any time. Increasing a limit requires a 24-hour cooling-off period before the change takes effect.
pisoph encourages all players to set a deposit limit that reflects their entertainment budget — not money needed for daily expenses. For more information, visit our Responsible Gaming page.
If you feel you need a break from gambling, pisoph offers both short-term cool-off periods (24 hours to 6 weeks) and full self-exclusion (1 month to 5 years). To activate either option, go to Account Settings > Responsible Gaming > Self-Exclusion, choose your preferred duration, and confirm.
Self-exclusion takes effect immediately and cannot be reversed during the chosen period. If you need to request self-exclusion urgently, you can also contact pisoph's 24/7 live chat support team and they will activate it for you right away — no questions asked, no judgment.
Gambling is addictive. Know when to stop.
If gambling is becoming a problem for you or someone you know, help is available in the Philippines. The National Center for Mental Health (NCMH) operates a 24/7 crisis hotline at 1553. Gamblers Anonymous Philippines also holds regular meetings in Manila, Cebu, Davao, and other major cities.
pisoph's own support team is available 24/7 via live chat and can help you activate responsible gaming tools immediately. For a full overview of available tools and resources, visit our dedicated Responsible Gaming page.
Our pisoph support team is online 24/7 — reach out anytime and we'll get back to you fast.
Now that you know how pisoph works, jump in and experience it for yourself. Slots, bingo, Plinko, live dealer games — all in one place, built for Filipino players. Fast GCash payouts, certified fair games, and 24/7 support. 21+ only.
🔞 21+ only | Gambling is addictive. Know when to stop. | Play within your means.