At pisoph, your privacy is not an afterthought — it is built into everything we do. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and the rights you have as a pisoph player in the Philippines.
Six core principles that guide how pisoph handles your personal information.
pisoph uses industry-standard SSL/TLS encryption for all data in transit and AES-256 encryption for sensitive data at rest. Your pisoph account credentials, payment details, and personal information are stored in secured, access-controlled environments.
pisoph does not sell, rent, or trade your personal information to third-party marketers. Your data is used solely to operate and improve the pisoph platform, comply with legal obligations, and provide you with a better gaming experience.
Under the Philippine Data Privacy Act of 2012 (Republic Act 10173), you have the right to access, correct, and request deletion of your personal data held by pisoph. We honor these rights and provide clear channels to exercise them.
pisoph collects only the personal data that is necessary to provide our services, verify your identity, process transactions, and comply with regulatory requirements. We do not collect data beyond what is reasonably required for these purposes.
pisoph will only send you promotional communications if you have opted in to receive them. You can withdraw your marketing consent at any time through your account settings or by contacting our support team — no questions asked.
This Privacy Policy is written in plain, accessible English so every Filipino player can understand exactly how their data is handled. We update this policy whenever our practices change and notify registered players of material updates.
Summary: This Privacy Policy describes how pisoph ("pisoph," "we," "us," "our") collects, uses, stores, and protects the personal information of players and visitors ("you," "your") who access pisoph.net. This policy is issued in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations. By using the pisoph platform, you acknowledge that you have read and understood this Privacy Policy.
1.1 This Privacy Policy applies to all personal data collected by pisoph through the pisoph.net website, mobile-optimized platform, customer support channels, and any other service operated under the pisoph brand.
1.2 This policy should be read alongside pisoph's Terms & Conditions and Responsible Gaming Policy, which together form the complete framework governing your relationship with pisoph.
1.3 pisoph is committed to handling your personal data with care, transparency, and in full compliance with applicable Philippine data protection law. If you have any questions about how your data is handled, please refer to Section 16 for contact details.
2.1 For the purposes of the Philippine Data Privacy Act of 2012, pisoph is the personal information controller responsible for the personal data collected through the pisoph platform.
2.2 pisoph has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with data protection obligations. Contact details for the DPO are provided in Section 16 of this policy.
2.3 pisoph is registered with the National Privacy Commission (NPC) of the Philippines as required under applicable data protection regulations.
3.1 pisoph collects the following categories of personal data from players and platform visitors:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, government-issued ID number, nationality | Account registration, KYC verification, age verification (21+) |
| Contact Data | Philippine mobile number, email address, residential address | Account communication, OTP delivery, withdrawal verification |
| Financial Data | GCash number, Maya account, bank account details, debit card details, transaction history | Processing deposits and withdrawals, fraud prevention, AML compliance |
| Technical Data | IP address, device type, browser type, operating system, session data | Platform security, fraud detection, service optimization |
| Usage Data | Games played, bet amounts, session duration, login timestamps, feature interactions | Responsible gaming monitoring, platform improvement, personalization |
| Communications Data | Live chat transcripts, support ticket content, email correspondence | Customer support, dispute resolution, quality assurance |
| Marketing Preferences | Opt-in/opt-out status, preferred communication channel, promotion history | Sending relevant offers and updates (only with your consent) |
3.2 Sensitive Personal Information. pisoph may collect sensitive personal information — including government ID numbers and financial account details — where required for identity verification and regulatory compliance. Such data is handled with heightened security measures and is accessed only by authorized personnel on a need-to-know basis.
3.3 pisoph does not collect biometric data, health information, or political/religious affiliations unless specifically required by law and with your explicit consent.
4.1 Directly from You. The majority of personal data pisoph holds is provided directly by you during the account registration process, KYC verification, deposit and withdrawal requests, customer support interactions, and when you update your account profile.
4.2 Automatically. When you access pisoph.net, certain technical and usage data is collected automatically through cookies, web beacons, server logs, and similar tracking technologies. This includes your IP address, device identifiers, browser information, and your interactions with the platform. Please refer to Section 8 for more information on cookies.
4.3 From Third Parties. pisoph may receive personal data about you from the following third-party sources:
4.4 pisoph will always handle data received from third parties in accordance with this Privacy Policy and applicable Philippine data protection law.
5.1 pisoph uses your personal data for the following purposes:
5.2 pisoph will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.
6.1 pisoph processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:
7.1 pisoph does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your data only in the following circumstances and with the following categories of recipients:
7.2 All third parties with whom pisoph shares personal data are required to handle that data in accordance with applicable data protection law and pisoph's data processing standards. pisoph does not permit third-party service providers to use your data for their own purposes beyond the specific services they provide to pisoph.
8.1 pisoph uses cookies and similar tracking technologies on pisoph.net to enhance your experience, maintain session security, and analyze platform usage. The following types of cookies are used:
8.2 You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the pisoph platform, including your ability to log in and access account features.
8.3 pisoph does not use third-party advertising cookies or behavioral tracking cookies for the purpose of serving targeted advertisements on external websites.
9.1 pisoph retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, including satisfying legal, regulatory, accounting, and reporting requirements.
9.2 As a general rule, pisoph retains account and transaction data for a minimum of five (5) years following account closure, in accordance with Philippine AML regulations and gaming regulatory requirements. Certain categories of data may be retained for longer periods where required by law.
9.3 Usage and technical data collected for platform analytics and security purposes is typically retained for a shorter period and is anonymized or deleted once it is no longer required for its original purpose.
9.4 When personal data is no longer required and there is no legal basis for continued retention, pisoph will securely delete or anonymize the data in accordance with its data disposal procedures.
10.1 pisoph implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, and destruction. These measures include:
10.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, pisoph will notify the National Privacy Commission (NPC) within seventy-two (72) hours of becoming aware of the breach, as required by the Data Privacy Act of 2012. Affected players will be notified without undue delay where the breach is likely to result in a high risk to their rights.
10.3 While pisoph takes all reasonable steps to protect your data, no internet transmission or electronic storage system is completely secure. You are responsible for maintaining the security of your pisoph Login credentials and for notifying pisoph immediately if you suspect unauthorized access to your account.
11.1 Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by pisoph:
11.2 To exercise any of the above rights, please contact pisoph's Data Protection Officer using the contact details provided in Section 16. pisoph will respond to all data rights requests within thirty (30) calendar days of receipt, as required by applicable law.
11.3 pisoph may need to verify your identity before processing a data rights request to ensure that personal data is not disclosed to unauthorized parties.
Age Restriction: The pisoph platform is strictly for individuals who are 21 years of age or older. pisoph does not knowingly collect personal data from individuals under the age of 21.
12.1 If pisoph discovers or has reason to believe that personal data has been collected from an individual under 21 years of age, the relevant account will be suspended immediately, all personal data associated with the account will be deleted, and any funds in the account will be handled in accordance with pisoph's Terms & Conditions.
12.2 If you are a parent or guardian and believe that your child has registered a pisoph account, please contact our support team immediately so that we can take appropriate action.
13.1 pisoph's primary operations and data storage are based in the Philippines. However, some of pisoph's third-party service providers — including cloud infrastructure and KYC verification providers — may process data in other countries.
13.2 Where personal data is transferred outside the Philippines, pisoph ensures that appropriate safeguards are in place to protect your data, including contractual data protection clauses that meet the standards required by the Philippine Data Privacy Act of 2012 and NPC regulations.
13.3 pisoph will not transfer your personal data to countries that do not provide an adequate level of data protection without first implementing appropriate safeguards and, where required, obtaining your consent.
14.1 The pisoph platform may contain links to third-party websites or services for informational purposes. pisoph is not responsible for the privacy practices or content of any third-party websites. This Privacy Policy applies solely to data collected through the pisoph platform at pisoph.net.
14.2 We encourage you to review the privacy policies of any third-party websites you visit. pisoph does not endorse or make any representations about third-party websites linked from the pisoph platform.
15.1 pisoph reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The "Last Updated" date at the top of this page will be revised whenever changes are made.
15.2 For material changes that significantly affect your rights or how your data is processed, pisoph will notify registered players via the contact details on file (email or SMS) at least fourteen (14) days before the changes take effect, where practicable.
15.3 Your continued use of the pisoph platform after the effective date of any updated Privacy Policy constitutes your acknowledgment of the changes. If you do not agree with the updated policy, you may request account closure in accordance with pisoph's Terms & Conditions.
16.1 If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by pisoph, please contact our Data Protection Officer:
pisoph Data Protection Officer
Email: privacy@pisoph.net
General Support: support@pisoph.net
Live Chat: Available 24/7 via the pisoph platform
16.2 pisoph aims to respond to all privacy-related inquiries and data rights requests within thirty (30) calendar days. For complex requests, we may extend this period by an additional thirty (30) days and will notify you of the extension.
16.3 If you are not satisfied with pisoph's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC) at privacy.gov.ph.
Now that you know how pisoph protects your privacy, it's time to enjoy the games. Fast GCash deposits, certified fair gameplay, and a secure platform built for Filipino players. Join pisoph today — 21+ only, play responsibly.
🔞 21+ only | Play responsibly | Gambling is addictive. Know when to stop.